Service Alternatives Tailored to Your Needs

Multiple service options are available from IAI. You select the type and extent of service you want to outsource.

You can tailor your support configuration to create whatever balance of in-house and IAI resources best matches your budget, implementation schedule, and staff availability.

Service options are based on the components described below:

Hardware and Operating System Acquisition and Management

This component includes a server with sufficient memory and disk space to process the customer’s volume of business and selected operating system. It also includes responsibility for operating system upgrades, maintenance, capacity planning, and disk space optimization. Server hardware and operating system can be customer-owned and managed or leased from and managed by IAI.

Application / Production Processing

This component includes running all application-related production jobs, managing data backups, running scheduled processing and scheduled reporting, and managing application-related network tasks. These tasks can be managed in-house or by IAI.

Application-Related System Administration Tasks

System maintenance, upgrades and releases, operating system maintenance, and periodic file cleanup are part of the SaaS services provided by IAI.

Database Alternatives

IAI’s policy administration solution includes an integrated database, managed and maintained by IAI. As an alternative, you can elect to license an external database, such as Oracle, Sybase, DB2, or SQL Server from a third party, and IAI can assist you in integrating that database with IAI’s administration system.

Application Software

Insurance administration software, providing full-function policy, client, and agent administration, is leased from and maintained by IAI.

Where We Fit

IAI provides a flexible, cost-effective business solution for companies that need:

  • A full-function, state-of-the-art insurance administration system
  • Low system start-upcosts and minimal staff overhead
  • Shorter lead timesand lower expensein bringing new products to market
  • Economical support for closed blocks of business
  • Fast support for acquired blocks of business
  • An alternative to in-house or legacy systems that have become too expensive to maintain
  • An alternative to in-house or legacy systems that cannotbe upgraded to support today’s complex insurance products
  • Implementation of state-of the-art technology without the overhead and complexity of ongoing maintenance and support
Component Service Option 1 Service Option 2 Service Option 3
Hardware and operating system acquisition and management Customer leases hardware and operating system from IAI; IAI manages configuration support; server can be at IAI or customer location. Customer owns hardware and operating system; customer manages configuration support; server is installed at customer location. Customer owns hardware and operating system; customer manages configuration support; server is installed at customer location.
Database alternatives IAI provides and manages an integrated database. Customer licenses an external database from a third party, with IAI assistance in managing the database. Customer licenses an external database from a third party, and provides in-house database management.
Application software Customer leases insurance administration software from IAI. Customer leases insurance administration software from IAI. Customer leases insurance administration software from IAI.
Application/production processing Managed by IAI. Managed by customer with IAI backup support. Managed by customer.
Application-related system administration tasks Managed by IAI. Managed by customer with IAI backup support. Managed by customer.